Customer Care Engineer (L1)
Apply now and be part of a forward-thinking company where you can grow your career while working with the latest technologies in a supportive, collaborative environment.
About the Job
Are you ready to be part of a dynamic and innovative team? Codit is looking for a Customer Care Engineer who thrives in a fast-paced environment and is passionate about providing top-notch support to our customers. If you are eager to learn and grow within the IT field, this is your chance to join a company that invests in your development.
What’s in it for you?
Work as part of a customer support team, helping ensure 24/7 support and timely issue resolution.
• Gain hands-on experience with cutting-edge technologies like Azure, BizTalk, and Data & AI.
• Take part in continuous improvement initiatives and contribute to internal R&D projects.
• Work in a collaborative and team-oriented environment where your insights and contributions are valued.
• Receive ongoing support to enhance your skills and certifications, including ITIL Foundation.
What are my responsibilities?
As our Customer Care Engineer, you’ll be at the forefront of supporting our customers and improving their experience. Your key responsibilities will include:
Customer Support and Incident Management
• Work as part of the customer support team, helping ensure 24/7 support for our clients.
• Respond to customer inquiries, resolve issues in a timely manner, and maintain customer satisfaction.
• Proactively assist with improving alert rule configurations to minimize service disruptions.
Continuous Improvement and Knowledge Management
• Contribute to continuous improvement initiatives by executing small and standard changes to enhance service quality.
• Assist in maintaining, improving, and executing operational procedures, ensuring efficiency across the team.
• Share knowledge and insights with colleagues, fostering a collaborative learning environment.
Technical and R&D Contributions
• Assist in internal R&D projects to explore new technologies and improve our services.
• Stay up-to-date with technological advancements, particularly in Data & AI, and contribute to the team’s knowledge sharing.
About You
You have:
- A Bachelor’s degree in IT or similar experience.
• Basic understanding of core technologies, including Azure, BizTalk, .NET Framework, C#, Web Services, and SQL Server.
• Eagerness to expand your knowledge in Data & AI.
• ITIL Foundation certification or willingness to obtain it.
• Excellent communication skills and the ability to collaborate effectively with internal teams and external customers.
• Analytical mindset with a passion for problem-solving and teamwork.
• Structured, proactive work habits focused on delivering the best possible customer service.
• Flexibility to be on-call for approximately 10% of your time.
• Fluent in English; additional languages are a plus.
Our Offer
You will be working in an international environment with a strong innovative culture.
Codit knows that people work best when they are happy in their job. Since 2018 Codit is yearly certified as a Great Place to Work by Vlerick Business School, something to be very proud of!
In addition to your salary, we offer a wide range of benefits: personal training budget of €4.500/year, company car & fuel card, bike leasing, Meal Vouchers, Ecocheques, a generous net allowance, Hospitalisation + Group + Travel Insurance, mobile phone membership, a collective bonus CAO 90 and 20 legal vacation days + 12 ADV days.
Want to know more? Hit that button below, come in for a coffee and have a chat with us.
- Flexible working hours and hybrid working
- A personal training budget of €4.500/year
- Clear paths for career growth
- A fun atmosphere with optional after-hours activities
- Easy accessible offices in Ghent and Antwerp
Nice to meet you
I'm your recruiter Marlies
Recruiter