IoT Customer Care
How would you like to keep your hands free to adapt to new and urgent business requirements? Rely on Codit Customer Care to keep your Azure-based IoT solution operational at all times.
About
IoT allows you to collect data, store large data sets, combine and analyze them and integrate your backoffice systems. Throughout this process, monitoring is important to make sure everything is running as it should. And if there are hiccups, you can rely on Codit’s Customer Care team to fix them.
Operational at all times
You need your IoT solution to deliver data whenever it is being generated, in order to aggregate, combine and act upon the information. Outsourcing the solution to our Managed Services team, comprised of Microsoft Certified Specialists, means that we take care of your solution.
Guarantees made in your Service Level Agreement will free your own staff to continue to work on profitable, strategic projects. You no longer have to invest in recruitment, skill development or training programs just for the maintenance of your IoT solution.
Allow your company to adapt quickly to any new business requirements and maintain a high level of business agility. Have trained and experienced specialists that will do the job swiftly, as they apply the latest industry knowledge to deal with problems.
Our specialists can interpret data to take action before issues arise. We combine high availability (up to 24/7) with instant expertise.
Benefits
- Ensure continuity of your business operations
- Reduce cost
- Focus on added value
- Guarantee your SLA
One-stop competence center
Codit’s team of highly skilled engineers is trained to understand your business needs and processes. With agreements made in partnership with you, we provide a one-stop competence center.
Rely on Microsoft Certified Technology Specialists for emergency hotline or in-depth support. Our availability guarantee ranges from basic support to 24/7. There is no more need for you to invest in recruitment or training programs for supporting your solution, and you can free your staff to work on strategic projects.
Allow your company to adapt quickly to new business requirements. Codit provides you with trained and experienced specialists that implement changes quickly and securely. They apply the latest industry knowledge to minimize issues.
Your solution is monitored by our specialists, who use innovative tools to interpret data and take action before issues arise. We ensure fast response times by a combination of high availability (up to 24/7) and instant expertise.
Health check reports and operational audits help you to demonstrate the added business value of the solution.
Whatever solution you choose: we can help you with the remote management, back-end subscription management in Azure of (parts of) your IoT solution, databases, and more. Contact us to find out more.
Why work with us
With Codit as your partner, you have the experience and staff to manage your IoT solution at your side. Our Microsoft Certified specialists understand your business flows, their context, and their importance to your day to day operations. Because our team works with many different environments, they are an invaluable knowledge pool.
Your needs, our approach
We organize our services so they are adapted to your needs, your budget and the required Service Level Agreement. Our approach is flexible and pragmatic in different domains:
- Fixed price or Time & Material pricing
- Availability guarantee ranges from basic support up to 24/7
- From emergency hotline to in-depth support: all of our levels are ITIL based
- Codit supports hybrid models providing you with the flexibility you need
On-site intervention or remote support
By outsourcing to us, you are ensured that the IT environment is stable and in safe hands.
By providing you with fast changes to the environment and cost efficient and qualitative support, Codit Managed Services helps reduce your Total Cost of Ownership.
Talk to one of our team
Contact Guillaume
Account Manager