Data and App Integration Customer Care
Do you need great care and peace of mind in a one-stop solution? Look no further than Codit’s Customer Care, to ensure the continuity and availability of your Microsoft Azure Integration solution. Our team monitors, manages, maintains and optimizes your integration platform the way you need.
About
Rely on Customer Care to keep your Microsoft Azure Integration or BizTalk solutions operational at all times, enabling you to adapt to new and urgent business requirements.
Whether you’re working on-premise, in Azure or hybrid, we support all of Microsoft’s ‘Core Integration Capabilities’, such as Azure Logic Apps, Service Bus, Event Grid and API Management.
Operational at all times
Codit’s Customer Care monitors, manages, maintains and optimizes your integration platform, ensuring complete operational functionality. Whether your solution is Microsoft Azure, Logic Apps, Service Bus, Event Grid, API Management or BizTalk technologies, we can help. Your business-critical integration infrastructure is the keystone to distributing data on time and in any required format, which is why you need it to be monitored and managed by the best specialists in the business.
What if your integration environment could adapt to new business requirements as quickly as they arise? That would make it future proof, which in turn makes your business more agile. With continuous improvements, our team can apply changes to the solution when required.
To sum up, our Customer Care team keeps your integration solution in operation and adapted to your evolving business needs. We help you to achieve corporate goals, deal with new challenges, take up new opportunities and create value for your stakeholders.
Benefits
- Ensure continuity of your business operations and guarantee your SLA
- Predict costs better
- Ensure quality of service thanks to ITIL best practises
Your delivery competence center
Codit’s Customer Care team of engineers is trained to understand your business needs and processes. They provide you with one central point of contact for integration platform support, change management, monitoring, reporting and continuous improvements:
Rely on Microsoft Certified Technology Specialists for full ownership support. We execute procedures after prior agreement with you. Our offering ranges from business hours to 24/7. There is no more need for you to invest in recruiting and training IT staff, freeing your valuable employees to work on strategic projects.
Allow your company to adapt quickly to new business requirements. Codit provides you with trained and experienced specialists that implement changes quickly and securely. They apply latest industry knowledge to minimize issues.
Your solution is monitored by our specialists, who use innovative tools to interpret data and take action before issues arise. We ensure fast response times by a combination of high availability (up to 24/7) and instant expertise.
Health checks or audits, and statistical reports, help you to demonstrate the added business value of the solution.
Trust us to keep your organization in good hands and provide your customers with the best experience possible. Our Site Reliability Engineers use advanced monitoring tools to gain insights into performance, proactively proposing continuous improvements. They perform health checks, upgrades, trend analysis, consumption management and other activities to keep everything running smoothly.
Why Work With Us
Codit’s Customer Care solely focuses on managing and supporting Microsoft integration solutions. As a Microsoft Cloud Solutions Partner, our Certified specialists and dedicated customer success managers understand your business flows, their context, and their importance to your day-to-day operations. Our end-to-end offering combines build & run services based on ITIL methodology and multiple technologies, so that we can meet your specific needs.
Your needs, our approach
We organize our services so they are adapted to your needs, your budget and the required Service Level Agreement.
We have a three-tiered approach, with our service components based on your business needs. This approach is pragmatic in different domains:
- Time & Material pricing
- Availability guarantee ranges from business hours to 24/7
- From emergency hotline to full ownership: all our care teams are ITIL based
- Codit manages hybrid models, together with you or your other partners, providing you with the flexibility you need
- Proactive actions: our specialist can make changes to ensure continued operation
Tightly control your budget. Through cost efficient and qualitative support and fast rollout of changes, Codit Customer Care helps reduce your Total Cost of Ownership.
Offerings
Codit Customer Care provides Bronze, Silver, and Gold service offerings with increasing levels of support and features. These service offerings include varied levels of customer onboarding, service desk availability, service level agreements, monitoring, platform operations, continuous improvements, customer success management, governance, security, and extra services.
A word from the client
“We count on Codit’s out-of-the-box thinking…working together is not only delivering tasks to each other – it’s also having the correct mindset and culture. The Baloise way of working is important and we see a fit with how Codit works there.”
Helmut De Paemeleere Product Owner at Baloise
Talk to one of our team
Contact Guillaume
Account Manager